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Job Title:  Overnight Loss Prevention Attendant - Embassy Suites San Antonio Landmark

Site/Location:  Embassy Landmark
City/State: 

San Antonio, TX, US

Date:  Sep 19, 2022
Job Description: 

About Us

At Embassy Suites Landmark we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

 

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

Benefits

Benefits for Full Time: 

  • Company paid short-term and long-term disability. 
  • Medical, dental and vision insurance 
  • Fidelity 401K retirement plan with employer matching up to 6% of contribution  
  • Hilton Hotel Travel Discount Program  
  • Paid Time Off (PTO) 
  • Free Meal 
  • Free annual VIA bus pass 
  • Quarterly Incentive Bonus 
  • Referral Bonus Incentive Program 
  • Team Member Assistance Program

Job Purpose

To provide a safe and secure Hotel environment for guests and Team Members through effective duties of Loss Prevention and Safety.​​​​​​

Job Responsibilities

  • Performs all essential functions associated with the position of a Loss Prevention Officer and Dispatcher.
  • Conducts daily activities pertaining to Loss Prevention and Safety.
  • Responds to emergency situations, takes command and control of scenes until arrival of management personnel.
  • Assigns and records safety and Loss Prevention/Security inspections.
  • Provides accurate information to inquires for directions, hours of operation, etc.
  • Escort guests and team members as required to parking lots, provide the same for team members carrying banks.
  • Assist guests with door lock problems, use moderately complex hand held electronic apparatus to program automated guest door lock.
  • Other duties as assigned.

Essential Functions

  • Ability to listen, and communicate effectively.
  • Read, write, and speak English fluently. Ability to communicate in Spanish helpful.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Ability to communicate verbally and in writing and prepare complex reports.
  • Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
  • Skill in use of computers and software programs associated with property operations.
  • Ability to perform tasks requiring bending, stooping, kneeling, walking, and standing for an extended period of time.
  • Ability to stand, walk, and continuously perform essential job functions for an extended period of time.
  • Ability to remain calm in emergency situations and to effectively deal with internal and external customers, some of whom will require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve customer concerns.
  • Thorough knowledge of local, state and federal laws pertaining to the lodging industry, criminal trespass, theft, etc., as well as an in-depth knowledge of standard security/safety industry operating procedures.
  • Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
  • Ability to follow written and or verbal instructions in order to meet deadlines.
  • Ability to perform duties within extreme temperature ranges.

Requirements

Experience:

Minimum of 2 years experience preferred.

License/Certificates:

CPR Certification preferred

Valid Texas Drivers License